About Vezoria
Who is Vezoria?
Vezoria is an online handbag store based in Albany, New York, selling hobo bags, flap satchels, structured box totes and mini crossbody bags to customers in the United States.
Where are you based?
How do I contact you?
Use the form on our Contact Us page, email support@vezoria.store or call +1 (661) 581-2548.
When is customer support available?
Monday to Friday, 9:00 AM – 5:00 PM ET. We reply to messages within 1–2 business days.
Products
Where can I find the size of a bag?
Measurements, strap length and what is included are listed on each product page.
Do the box totes and satchels come with extras?
The structured box totes come with a matching pouch and a detachable 39 in strap. The flap satchels come with a pouch and a detachable, adjustable 39 in strap.
Will the colour look exactly like the photos?
We photograph each bag carefully, but colours can look slightly different on different screens.
Orders and payment
How do I place an order?
Add a bag to your cart, open the cart and follow the checkout steps.
Which payment methods can I use?
The available payment methods are shown at checkout. See our Payment Policy.
Will I get an order confirmation?
Yes. A confirmation email is sent as soon as your order is placed.
Are prices in US dollars?
Yes. All prices are in USD, and any sales tax is shown at checkout.
Can I change or cancel my order?
Yes, until it is dispatched. Email us with your order number as soon as possible.
Shipping
How much is shipping?
Shipping is free on all orders.
Do you ship internationally?
No. We ship to addresses within the United States only.
How long until my order arrives?
Handling takes 2–3 business days and transit 4–7 business days, so delivery is usually within 6–10 business days.
What is the order cut-off time?
5:00 PM Eastern Time. Orders placed after the cut-off, or on weekends and holidays, are processed the next business day.
How do I track my parcel?
Use the tracking number in your shipping email or our Track Your Order page.
My parcel is late. What should I do?
If it has not arrived within 10 business days of ordering, email us with your order number and we will check with the carrier.
Returns and refunds
How long do I have to return an item?
30 days from delivery.
What condition must a return be in?
Unused, with original tags, packaging and any pouch or strap that came with it.
How do I start a return?
Email support@vezoria.store with your order number and the item you want to return.
Who pays for return shipping?
The customer pays for change-of-mind returns. We provide a prepaid label for damaged, faulty or incorrect items.
Can I exchange an item?
We do not offer exchanges. Return the item for a refund and place a new order.
How long do refunds take?
We process refunds within 10 days of receiving and inspecting your return.
Is there a restocking fee?
No.
Contact information
| Business name | Vezoria |
|---|---|
| Address | 120 Benson St, Apt 1L, Albany, NY 12206, United States |
| support@vezoria.store | |
| Phone | +1 (661) 581-2548 |
| Business hours | Monday to Friday, 9:00 AM – 5:00 PM ET |
| Order cut-off time | 5:00 PM Eastern Time |
| Time zone | Eastern Time (ET) |
| Website | vezoria.store |