Return and Refund Policy

Effective date: October 27, 2026

Our return window

You may request a return within 30 days of the date your order was delivered.

What can be returned

To be accepted, a returned item must be:

• Unused, unworn and in the condition it was received
• Returned with its original tags, packaging and any pouch or strap that came with it
• Clean and free from marks, scents or damage

What cannot be returned

• Items that show signs of use, alteration or damage after delivery
• Items missing their tags, packaging or included accessories
• Items sent back without first contacting us, or after the 30-day window has passed

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or you receive a different item from the one you ordered, email us within 7 days of delivery with your order number and photos. Once we confirm the issue, we send you a prepaid return label and refund the item in full when it reaches us.

Returning an item you no longer want

Change-of-mind returns are accepted within the 30-day window if the item meets the conditions above. The cost of return shipping for these returns is paid by the customer.

Return shipping costs

Reason for the return	Who pays return shipping
No longer wanted / change of mind	Customer
Arrived damaged or faulty	Vezoria (prepaid label provided)
Wrong item received	Vezoria (prepaid label provided)

How to send a return

1. Email support@vezoria.store with your order number, the item and the reason for the return.
2. We reply with the return address and any instructions.
3. Pack the item securely, ideally in its original packaging.
4. Ship it using a tracked service and keep your tracking number.
5. When the item arrives, we inspect it and email you the result.

Refunds

Approved refunds are processed within 10 days of receiving and inspecting your return and are paid to your original payment method. Your bank or card provider may take a few more business days to show the refund.

Exchanges

We do not process exchanges. If you would like a different style or colour, please return the original item for a refund and place a new order.

Cancelling before dispatch

An order can be cancelled for a full refund if you contact us before it is dispatched. After dispatch, this Return & Refund Policy applies.

Returns lost in the post

We are unable to refund a customer-shipped return that does not reach us, so please use a tracked service and keep your receipt until your refund has been confirmed.

Contact information

Business name	Vezoria
Address	120 Benson St, Apt 1L, Albany, NY 12206, United States
Email	support@vezoria.store
Phone	+1 (661) 581-2548
Business hours	Monday to Friday, 9:00 AM – 5:00 PM ET
Order cut-off time	5:00 PM Eastern Time
Time zone	Eastern Time (ET)
Website	vezoria.store